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Frequently asked questions

General information

What is YourTest?

YourTest is an online STI detection platform. Using YourTest, you can secure your sexual health in a way that is quick, secure and discreet.

How to use YourTest?

Our goal is to make YourTest easy to use. The process consists of three main steps. 1. Firstly, fill out the medical questionnaire as clearly as possible so that we can learn more about you and complete your file. 2. You will then have to take samples at a screening centre. Once your medical questionnaire is filled out, you will receive a prescription to get these tests done. 3. Lastly, you will receive your results in your online portal. If your results are positive, a nurse practitioner will get in touch to guide you through the next steps.

In which regions may I use YourTest?

Everywhere in the province of Quebec.

Do I need a prescription to use YourTest?

No! YourTest allows you to get an STI screening, and will get in touch with you regarding prescriptions in the event that an STI is detected.

Do I need to pay for the screening?

For those living in Quebec, screening fees are free in the public network with the Quebec health insurance card (RAMQ). In private labs, the price varies between $150 and $350.

Why do I need to pay for YourTest?

Our online screening service is not reimbursed by the RAMQ. Health professionals who perform the analysis and make the prescription are not affiliated and do not participate in the RAMQ.

Does YourTest detect all types of STIs?

YourTest does not detect STIs like herpes or HPV, which require a physical exam. YourTest detects: Chlamydia, Gonorrhea, Hepatitis, LGV, Syphilis and HIV.

In which languages can I communicate?

You are able to communicate with us in English or French, your choice!

Medical Information

What is an STI?

Sexually Transmited Infections (STIs) are viruses, bacteria, or parasites that are contagious from one person to another, specifically during sexual relations. Although some people have no symptoms whatsoever, they can nevertheless spread the infection. In the worst of cases, and when the infection is neglected, STIs can cause serious issues in terms of sexual, reproductive and maternal health, including genital and extragenital symptoms, pregnancy problems, cancer, infertenity and psychosocial consequences (Government of Canada). Fortunately, it is becoming easier to detect and treat STIs using services like YourTest.

Why get tested for STIs?

When you engage in sexual relations, it is always better to get tested in order to prevent any current infection from worsening, and to avoid transmitting it. You are a good candidate for YourTest if:

You have no STI symptoms

You have engaged in non-protected sexual relations

You have engaged in sexual relations with someone who has an STI

You have a new partner

You have several partners

You are in a stable relationship but stop using condoms or latex square protections

You are pregnant or want to be

How to avoid STIs?

The main way to prevent STIs is to use a condom. A study shows that using a condom reduced by a factor of 10,000 the risk of contracting STIs like HIV. Condoms can help prevent certain infections if the infected parts are covered by it, but it is highly recommended to avoid all sexual relations if you suspect that you or your partner is affected by an STI. There are also other ways of avoiding STDs, for example PrEP.

What to do if I test positive?

In the event that you receive a positive result, a nurse will get in touch with you to guide you through the following steps.

Do I need to get tested before pregnancy?

It is highly recommended to get tested for STIs before and during pregnancy, for your child’s health and your own.

I may have symptoms of an STI. What should I do?

When filling out the medical screening questionnaire, we recommend that you contact one of our health professionals in order to evaluate your situation. After that, we may refer you to a clinic for a physical examination. We’ll be with you every step of the way!

What is the delay for the detection of an STI after exposure?

There exists a “window” period where the infection cannot be detected. If we do not account for this period, the infection may not be detected or your result could be a false negative. Chlamydia: 14 jours Gonorrhea: 7 jours Syphilis: 12 semaines HIV: 12 semaines Hepatitis B: 12 semaines Hepatitis C: 12 semaines

When should I visit an in-person clinic for an evaluation?

It’s important that you consult a health professional if you are in one of the following situations:

You have symptoms of STIs

You are pregnant

One of your partners has received a positive STI diagnosis

You have been sexually assaulted

What is PrEP?

PrEP (pro-exposure prophylaxis) is a treatment in the form of a pill, soon-to-be available on YouTest, to be taken daily or only during sexual relations, which helps reduce the risk of catching HIV for high risk individuals (like people who have engaged in sexual relations with someone who has HIV, people who share drug consumption material, and some trans people). PrEP provides a 99% protection against HIV and side effects are rare.

Technical support

How to know when my diagnosis is available?

You will be notified by email, and can access your diagnosis through your personal file on our website.

What to do if I forget my password?

You can reset your password by going to the Sign In page and clicking on Forgot Password?

Where can I find the receipt of my consultation?

For privacy purposes, receipts of your consultation can only be accessed through your secure portal. You must access your account, then click on the consultation of interest. On the top right, you will be able to see your receipt.

I would like to reactivate my account, but have lost the secret key for my account. What should I do?

We take account security very seriously. If you have lost your secret key, please contact us at [email protected] and we will help reactivate your account.

I have received a message from a doctor, but am not able to see it. What should I do?

We take patient privacy seriously. If you have received an email saying that you received a message, sign in to your personal portal. Then click on your latest consultation and click on the Messages tab. You will then be able to view and answer the message you have received.

Which payment methods are accepted?

Accepted payment methods are VISA or Mastercard.

Is my personal information secure?

Yes, your information is entirely secure. Your personal information will be protected and stored in a vault for a period of 5 years. Your data is secured according to the highest standards of HIPAA, PIPEDA and GDPR Internet security under SSL V3.

Would you like more information or do you have any questions?

Contact us!

Would you like to know more about the screening service offered byYourTest before consulting our team?

We will be happy to answer your questions as soon as possible!

Please note that our team is working hard to answer your questions within 1 to 2 business days.

We sincerely thank you for your patience.

If your request cannot wait, you should consult your doctor or the medical information service at 811. If this is a medical emergency, call 911 immediately.


Stay in touch!